Spiky.ai Call Analytics

Enhance your sales and customer service operations with real-time call analysis and coaching that boosts performance, improves customer satisfaction, and drives revenue growth.

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Real-time Conversation Intelligence

Spiky.ai provides actionable insights during calls, helping your sales and service teams respond effectively to customer needs in the moment.

Identifies key moments and opportunities during calls
Provides real-time prompts and suggestions to representatives
Analyzes tone, sentiment, and customer engagement levels
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Key Features

Transform your sales and customer service operations with powerful AI-driven insights

Real-time Conversation Analysis

Get live insights during calls to help representatives deliver optimal service and identify sales opportunities.

Actionable Insights During Calls

Receive suggestions for next best actions, relevant information, and contextual prompts based on conversation flow.

Comprehensive Post-call Reports

Access detailed analytics on call performance, including talk-time ratio, question quality, and key topics discussed.

Performance Coaching Opportunities

Identify coaching opportunities with AI-powered suggestions for skill development and improvement areas.

Easy Integration with Your CRM

Seamlessly connect with Salesforce, HubSpot, and other major CRM platforms to enhance your existing workflow.

Enterprise-Grade Security

Rest easy with SOC 2 compliance, end-to-end encryption, and comprehensive data protection measures.

Ready to Elevate Your Calls?

Contact us today to learn how Spiky.ai can transform your sales and customer service operations with real-time call analytics and coaching.